FAQ

Do you ship internationally?

Currently, we only ship within the United States

How do I track my Order?

When you place your order on the website, you will receive an email when your package ships out. This email will contain the tracking number for the package

How do I place a wholesale order or large corporate orders?

We would love to speak with you about Parré products for your store or event. Please email us at concierge @parrechocolat.com to reach the Chocolate Concierge Department

What is your return policy?

If you are unsatisfied in any way with any of our products, we want to make you happy so please contact our Chocolate Concierge Department at concierge@parrechocolat.com.

What allergens are contained in your products?

All of our products are manufactured on equipment that processes peanuts, tree nut, dairy and soy.

How should I store them?

Your chocolates should be stored in a cool, dark, dry place (for example, an air-conditioned room is perfect) Ideally, where the temperature is between (60°F to lower than room temp). Generally, for all our products refrigeration is not necessary, so long as the storage area is below 74°F and away from direct heat and sunlight. Chocolate is susceptible to temperature, external odors and flavorings, air and light, moisture, and time.

What is "blooming" on chocolate and is it safe to consume?

Blooming is the whitish film that can form on the surface of chocolate. It is very common and is actually the cocoa butter or fat within the chocolate rising to the surface. Bloom is usually caused when the chocolate is exposed to a change in temperature. The cocoa butter separates from the chocolate and rises to the surface creating the white appearance. Not to worry, bloomed chocolate is completely safe to eat and the taste is normally unaffected.

Which payment methods do you accept?

We accept PayPal and all major credits cards, including Visa, Mastercard, American Express